Support Ticket
Company Name
User Name
User Email
Regarding
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AppSetter
DCOps
TradeOps
Commtrac
Other
Type
Email Notification,Calendar,Admin
Senerios,P.O.'s,Products,Floorplans,Reports,Admin,Contractors,Floorplan Imager
Items,Scheduler,Work Orders,Admin,Reports
Reports,Admin
General,Training,New Features,Billing
Description
Severity level
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Blocker
Critical
Major
Minor
Trivial
Attachment (screen shot, document ...)
Severity Legend
Blocker
Blocks work cannot move forward or use at all.
Critical
Crashes, loss of data, severe.
Major
Major loss of function.
Minor
Minor loss of function, or other issue where easy workaround might work.
Trivial
Cosmetic problem like misspelled words or misaligned text.
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